Customer satisfaction is at the heart of our priorities.
Although our video creation services are customized and delivered according to defined specifications, we offer a 30-day period during which clients can request a refund without justification. After this period, each refund request will be reviewed on a case-by-case basis to ensure the integrity of the service provided and to correct any potential issues.
It is important to note that video creation orders are final once approved by the client. However, before proceeding with a refund, we commit to offering alternative solutions such as revisions or corrections of the delivered content, thereby honoring the initial agreement made with our client.
Refunds are issued through the original payment method used by the client. If this is not possible, alternative options such as account credit may be considered. Processing times for refunds generally range from 14 to 18 days.
For further assistance, our contact details are listed below for any clarification or refund-related request: Contact@phenomenonstudio.shop